Where do I find my UPC codes?
The UPC codes can be found on the back of the bottle on the lower left hand side of the label. Click here to view where the UPC code is found.

I received a rejection card in the mail, but I believe I should have qualified for this offer, what do I do?
If you received a rejection card in the mail, but believe you received it in error, please put this in writing and submit it to the address located at the bottom of the rejection card.

My Redemption form will not print the Unique Pin Code located at the lower right hand corner of the form.
Please note that TLC is accepting Redemption Forms without Unique Pin Codes, however, there is a limit of 2 rewards allowed per person or per household.

What Shampoo/Conditioner collections are participating?
The collections that are participating are specially marked bottles of Hello Hydration, Body Envy, Long Term Relationship, Color Me Happy and Totally Twisted. Specially marked bottles will have a green sticker on the front featuring the free haircut offer as indicated in the bottles to the right.

Where can I redeem my voucher?
Once your redemption form, original receipts, and original Proof of Purchase UPC codes been received and processed by TLC, you will be mailed a voucher which will include a website that will have a list of venues. Venue locations will not be provided prior to you receiving your voucher in the mail due to agreements made between TLC and participating venues.

How long will it take for my Request Form to be processed, and for me to receive my Reward Voucher?
You should receive your voucher within 4-6 weeks of receipt and verification. Please allow one week for verification.

What if there is not a participating salon within 30 miles of my residence?
If there is not a participating salon within 30 miles of your residence, then please contact TLC’s Concierge service at the phone number listed on your voucher and alternative arrangements will be made with you.

How long do I have to use my Reward Voucher?
All Reward Vouchers expire 7/31/10.

When do I have to mail in my Request Form by?
All Request Forms must be postmarked by 6/30/2009.

Can I give my Reward Voucher to a friend?
Yes, the Reward Vouchers are transferable and are allowed to be given freely to friends and family. However, they are not able to be sold for cash or other monetary items. The Reward Vouchers hold no monetary value.

Are there any restrictions to this offer?
Yes, only one (2) Reward Voucher can be used per person and two (2) Reward Vouchers per household. Only one (1) Reward Voucher can be used per visit.